VaultX Solution Company Limited
VaultX Solution Company Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by VaultX Solution Company Limited.
This Privacy Policy highlights our commitment to safeguarding your personal data. At VaultX Solution Company Limited, we ensure your information is protected to the fullest extent when you use our website, services, or contact us. This notice details the types of personal data we process, why we process it, the legal basis for processing it, the security measures we employ, and your rights under applicable regulations.
Contact Details:
Involved Department/Team: Data Protection Office
E-mail: dpo@vaultxsolution.com
License or Commercial Register: 7049533107
Date of Last Update
This privacy policy was last updated on Feb 18th, 2026.
What Personal Data is collected?
We may collect personal information directly from you or through automated means when you interact with our website, products, or services. The types of personal information we may collect include:
- Derivative Data: Automatically collected information such as IP address, browser type, operating system, access times, pages viewed, and device details.
- Data from Website Forms: Information submitted through website forms, where responses are sent to a designated email address.
What is the purpose of collection?
This section highlights the various processing activities which we undertake when you provide us with your details.
- For personalizing user experience.
- Communicating with clients regarding our services, respond to your inquiries, and provide updates.
How do we disclose your Personal Data?
- Law, Protection, and Legal Processes: We may disclose your information as required or permitted by law, including for legal processes, investigations, or to protect rights, property, or safety.
- Third-Party Service Providers: Your information may be shared with third parties for services such as data analysis, email delivery, hosting, customer service, etc.
- Sale, Merger, or Bankruptcy: In the event of a sale, merger, reorganization, or bankruptcy, your information may be transferred to a successor entity.
Legal Basis for Collecting and Processing Your Personal Data
In accordance with the Personal Data Protection Law, the legal basis on which we rely in processing such data is:
- In fulfillment of a contractual obligation: To deliver services as agreed upon in the terms of service
- In compliance with a statutory obligation: As required by local and international data protection laws
- Achieving legitimate interests or objectives: To improve service delivery and user experience
- Your explicit consent: You can withdraw your consent at any time without affecting processing operations carried out based on other legal bases. To this end, you can contact dpo@vaultxsolution.com
Cookie Policy
We may use cookies to provide you with a seamless experience on our website and application. Cookies enable us to identify you and provide the ability to access our services when you visit our website.
Cookies are small text files with data that are used to identify your computer when you connect to a network. Data stored in a cookie is created by the server upon your connection. This data is labelled with an ID unique to your computer. When the cookie is exchanged between your computer and the network server, the server reads the ID and knows what information to specifically serve you.
Below is a list of the types of cookies used on our websites:
| Type of Cookie | Purpose |
| Strictly Necessary Cookies | • Strictly necessary cookies are crucial for the basic functions of the website and the website will not work in its intended way without them. These cookies cannot be disabled. |
| Performance and Functionality Cookies | • These cookies facilitate measurement and analytics for improved browsing experience. |
| Analytics and Customization Cookies | • Analytical cookies are used to understand how visitors interact with the website. These cookies help in providing information on metrics such as number of visitors, bounce rate, traffic source, etc. |
| Advertisement Cookies | • Advertising cookies are used to deliver advertisements relevant to you and your interests. |
How do we store your Personal Data?
At VaultX Solution, we are committed to ensuring the security and confidentiality of your personal data. Here’s how we store and manage your information:
Primary Storage Location: Personal data collected through our website and services is primarily stored in Saudi Arabia, where our company is incorporated. Our local infrastructure and systems are designed to protect your data according to stringent security standards.
Global Data Transfers: We may transfer your personal data to our offices, personnel, or third-party service providers located in various countries around the world. This global approach helps us effectively manage and support our services, including technical support, customer service, and database management. We ensure that all such transfers are conducted in compliance with applicable data protection law.
Third-Party Service Providers: We engage trusted third-party service providers to perform essential functions on our behalf, such as hosting our servers, managing databases, processing payments, and providing customer support. These providers may store your data on their servers, which could be in different regions. We carefully vet these providers and require them to adhere to strict data protection and confidentiality agreements.
Data Retention
We retain your personal data for as long as necessary to fulfil the business purpose of collection or as required by applicable regulatory requirements/legal proceedings.
Measures taken to Protect your Data
We have implemented adequate technical and organizational safeguards to ensure confidentiality of your data, which includes access controls, physical controls, technical controls and administrative safeguards. We protect your data from unauthorized access, theft, breaches, accidental loss, damage, alteration and unlawful processing of your data.
Your Rights Regarding Processing of Your Personal Data
Under Personal Data Protection Law, you have the following rights, which primarily depend on the purpose of Personal Data collection and processing:
- Right of Access to Your Personal Data: You are entitled to request access to your Personal Data through our online portal or by contacting us directly.
- Right to Request Rectification/Correction of Your Personal Data: You can request correction of inaccurate or incomplete data through our customer support team.
- Right to Request Erasure/Destruction of Your Personal Data: You can request destruction of your Personal Data under certain conditions, unless there are legitimate or contractual purposes that require otherwise. Moreover, in cases where you request destruction of your Personal Data, we may not be able to provide certain products or services that rely on the processing of your personal data.
- Right to Withdraw Your Consent for Processing Your Personal Data: You can withdraw consent at any time without affecting processing carried out under other legal bases, unless there are legitimate or contractual purposes that require otherwise. Moreover, in cases where consent is withdrawn, we may not be able to provide certain products or services that rely on the processing of your personal data.
You can request access, correction, or erasure of your personal data that we process at any time by sending a request via the Data Subject Rights Request form by clicking here.We may need to verify your identity as a part of this process for which we may ask additional information. We shall respond to you within the timeline stipulated in the applicable data protection law.
We will not charge a fee to respond to your request unless the request may be deemed as manifestly unfounded or excessive.
For further details regarding the processing of your Personal Data and how to exercise your rights, you can contact the Personal Data Protection Office using the below mentioned contact details.
Personal Data Protection Office
E-mail: dpo@vaultxsolution.com
Complaint or Objection Filing Method
If you have any concerns or if we do not comply with the Personal Data Protection Law, you can file a complaint using the following channels:
- Email: dpo@vaultxsolution.com
- Url: